FitFix Warranty

Every alteration, repair and restoration completed at FitFix is covered by a 14-day workmanship warranty, counted from the date the finished item is delivered back to you. If a seam opens, a stitch fails, a zip breaks away from the slider, or a repair fails because of how we did the work, we correct it at no cost, collect it free and return it free. If the failure is normal wear, wearer damage or a change in measurements since the work was completed, we tell you honestly and quote a fair price to fix it. Nothing is hidden behind small print.

Ask about the warranty on WhatsApp Call 0705 728 896

14-day workmanship warranty on every job
Free collection and return on warranty corrections
No hidden small print, no conditions you did not see

What the FitFix Warranty Covers

The FitFix warranty covers workmanship. That is the single sentence that explains the whole thing. If the work we did fails because of how we did it, we correct it at no cost. If the work fails for any other reason, we assess it honestly and either correct it at a fair price or tell you that it cannot be corrected. This is the same standard we would want if we had sent a garment or leather good to a workshop ourselves.

Workmanship failures we cover

A seam we stitched has opened within 14 days of delivery.
A stitch we sewed has come undone within 14 days of delivery.
A zip we fitted has failed at a point away from the slider within 14 days of delivery.
A buckle we fitted has come loose from its fold within 14 days of delivery.
A heel or sole we fitted has come loose within 14 days of delivery.
A hem we shortened has started to unravel within 14 days of delivery.
A bodice, corset, bustle or lining we built has failed within 14 days of delivery.
A leather repair we completed has started to lift at the repair point within 14 days of delivery.

For any of the above, WhatsApp 0705 728 896 with your name, the date of delivery, a description of the issue and a photo if you have one. We collect the item free, correct the work and return it free. There is no charge for the correction and no charge for the collection or return.

What is not covered by the warranty

Normal wear and tear. A trouser hem that frays after months of daily wear is normal wear, not a warranty failure.
Damage caused by using the item in a way that was not appropriate for its design. A leather jacket worn while painting or a silk dress worn to a food-heavy event are examples.
Damage caused by contact with chemicals, solvents, bleach, extreme heat or prolonged soaking.
Changes in the wearer's measurements after the alteration was completed. Weight change, muscle gain, or pregnancy can all affect the fit of a garment after the work has been delivered.
Any subsequent alteration, repair or restoration carried out by another workshop after the item left ours.
Damage to the fabric or leather that was present before the work was done. A pre-existing crack in leather or a faded area on fabric is noted at collection but is not the subject of the alteration.
Fit issues caused by the way the item is worn on the day rather than by the alteration itself.
Loss or damage after the item is delivered back to you.

Where the boundary between a workmanship failure and normal wear is unclear, we assess the item and tell you honestly which side it falls on. We do not hide behind the warranty period if a failure is clearly our work, and we do not stretch the warranty to cover wear that has nothing to do with us.

How Long the Warranty Lasts

The standard warranty period is 14 days from the date of delivery. This applies to every alteration, repair and restoration we complete, whether it is a KES 300 trouser hem or a KES 25,000 wedding dress restoration. The 14 days start on the day the finished item is delivered back to you, not the day it was collected and not the day the work was completed at the workshop.

Warranty period by service category.
Service	Warranty period	Notes
Garment alterations (shirts, trousers, dresses, suits)	14 days from delivery	Standard workmanship warranty from date of delivery back to you
Bridal and formal wear alterations	14 days from final pickup	Additional support in the run-up to a wedding, subject to capacity
Leather jacket repair	14 days from delivery	Covers workmanship on zips, relining, cuffs, collars and resizing
Bag and briefcase repair	14 days from delivery	Covers workmanship on handles, straps, zips, clasps and edges
Small leather goods repair (wallets, belts, buckles)	14 days from delivery	Covers workmanship on folds, slots, snaps, resizing and buckle fits
Shoe repair (resoling, heel replacement, stitching)	14 days from delivery	Stitched leather resoles on specific jobs may carry a longer warranty, confirmed at booking
Shoe stretching	14 days from delivery	Covers reversion of the stretch where the leather has not been subsequently exposed to extreme conditions
Corporate and bulk batches	14 days from batch delivery	Per-piece warranty; report any shortfall within the 14-day period per batch
Bespoke tailoring	14 days from final delivery	Bespoke carries additional alteration allowance at no cost within the first 90 days for small measurement adjustments
Upcountry and international clients (courier)	14 days from courier delivery	Warranty period starts on the day the courier delivers the finished item back to you

On extended warranties: Certain jobs carry a longer warranty than 14 days. Stitched leather resoles on shoes where the original stitched construction is preserved, specific buckle replacement jobs on heavy belts, and specific bodice rebuilds on bridal work are examples. Where an extended warranty applies, it is confirmed in writing on the delivery receipt and on the WhatsApp thread for that specific job. If you are not sure whether your job carries an extended warranty, WhatsApp 0705 728 896 and we will confirm.

How to Make a Warranty Claim

A warranty claim is straightforward and takes four steps. There is no charge to make a claim, no assessment fee, and no cost for the correction if the claim falls within the warranty.

WhatsApp us within 14 daysMessage 0705 728 896 with your name, the date you received the item, and a description of the problem. If you have a photo of the issue, send that too. A single WhatsApp message is enough to open the claim.
We assess the claimDavid reviews the description and photo, and where needed asks for a close-up photo of the specific area. Where the claim is clear, he confirms the correction straight away. Where the claim needs an in-person assessment, we schedule a free pickup.
Free pickupIf the correction is covered, the rider collects the item from your home, office, reception desk or estate gate free of charge. The item is assessed at the workshop the same day.
Correction and free returnWe correct the work at no cost and return the item to you on a free delivery. The whole process usually takes three to five working days from the collection of the item for the correction.

What to Include in a Warranty Claim

The fastest claims are the ones with the most information. When you open a claim, include the following.

Your name — the name under which the original job was booked, so we can find the record.
Date of delivery — the day the finished item came back to you. This is the date the 14-day warranty period starts from.
Service booked — for example, "trouser hem", "leather jacket zip replacement", "shoe resoling", "wedding dress bodice rebuild". This helps us find the exact record on the bench.
A description of the problem — what is happening, when it started, and whether it started during normal wear or at a specific moment.
Photos — one wide photo showing the item, and one close-up of the failure point. Daylight, not flash at night.

What Happens If a Claim Is Not Covered

Not every claim falls within the warranty. That is honest and it is why we say so upfront rather than hiding it. Where a claim is not covered, one of three things happens.

1. The failure is normal wear and we quote a fair price to correct it

A trouser hem that has frayed after six months of daily wear, a shoe sole that has worn through after a year of walking, a leather jacket zip that has failed because the wearer pulled it hard every day for two years. These are all normal wear, and the correction is a new job rather than a warranty correction. In those cases we quote the standard price for the same job, and where the original client is returning the item, we often apply a small loyalty discount at our discretion. That discount is not a warranty right, it is a courtesy.

2. The failure is wearer damage and we explain what happened

A silk dress with a stain from food that was spilled on the night, a leather jacket with a scuff from a fall, a suit sleeve that was caught on a door handle and tore. These are not workmanship failures, and they are not covered by any workshop's warranty. We assess the item, tell you honestly what happened and, where the repair is possible, quote the price to correct it. Where the repair is not possible, we say so directly.

3. The item cannot be corrected and we offer a fair resolution

Very occasionally an item is genuinely beyond correction. This usually happens on very worn leather, on heavily damaged fabric, or on garments where the previous repair has compromised the structure. In those cases we tell you honestly that we cannot correct the item, explain why, and offer a fair resolution. That resolution might be a partial credit against a future job, a recommendation to a specialist for that specific problem, or an agreement that no further work is possible. We do not leave a client without a clear answer.

On refunds: FitFix does not offer refunds on completed alteration or repair work because the work itself cannot be returned once it has been carried out on a garment or leather good. A trouser that has been hemmed cannot be un-hemmed. A leather jacket that has been relined cannot be un-relined. A shoe that has been resoled cannot be un-resoled. That is the reason the correction-at-no-cost model exists instead of refunds, and it is the standard approach in the tailoring and leather repair trade. Full detail is on the returns and refund policy page.

Bridal, Corporate and Bulk Work

Bridal alterations

Bridal alterations are covered by the same 14-day workmanship warranty, counted from the final pickup of the gown. Because wedding dates are fixed, we also offer additional support in the immediate run-up to a wedding where a bride notices an issue close to the date. That support takes the form of a dedicated pickup and an emergency correction where capacity allows. Rush bridal corrections are not guaranteed, but we will always assess what is possible and tell you honestly within the hour.

Where a bridal alteration involves bodice rebuilds, corsetry and bustle construction, the work is more substantial than a simple hem and the warranty covers any failure of the work itself. Should a bustle hook pull out on the day of the wedding, or a corset bone work loose within the warranty period, we correct it at no cost. What we cannot control is what happens to the gown on the wedding day itself after the bride has left for the ceremony.

Corporate and bulk orders

Corporate and bulk batches are covered by the same 14-day workmanship warranty per batch, counted from the date the batch is delivered back to the client. Corporate clients are asked to check the batch on delivery and report any individual piece that falls short. Where a piece falls within the warranty, we correct it at no cost on the next scheduled pickup or on a dedicated pickup if needed.

For corporate accounts on invoiced terms, warranty corrections are handled the same way as for private clients. There is no separate charge, no minimum batch size for a warranty claim and no penalty for raising a claim. The point of the account structure is that warranty issues are resolved quickly so the client team is not left with unusable uniforms.

Wedding parties and group bookings

Groomsmen parties, bridesmaid groups and mixed wedding party bookings are covered per piece within the 14-day warranty period from the delivery of the batch. Where one suit or one dress in the batch fails at a seam or at the hardware, we correct that single piece at no cost and return it on the next delivery. We do not require the whole batch to come back.

How We Stand Behind the Work

The warranty is one part of standing behind a job. It is not the whole of it. What we try to do across every job is the same thing: assess honestly, quote honestly, do the work properly the first time, and fix what goes wrong without a fight.

The first piece of that is the honest assessment. Before any work starts, David assesses the item and tells you what is and is not possible. Where a leather jacket is too small to let out, we say so. Where a wedding dress has cracks in the bodice that will not hold a corset, we say so. Where a shoe has been resoled so many times that the welt will not take another sole, we say so. Telling you that a job is not worth doing, or that it will not hold, is the most valuable thing we can do, and it is the reason the workshop is called before any work begins on a job that was quoted on photo.

The second piece is doing the work properly the first time. The right thread for the fabric, the right stitch length for the seam, the right edge finish for the leather, the right hardware for the buckle, the right boning for the corset. A job that is done properly the first time rarely needs a warranty correction, and the majority of FitFix work does not come back within the warranty period. That is the standard we work to, and the warranty is a safety net for the rare cases where something slips.

The third piece is fixing what goes wrong without a fight. When a client tells us that something is not right, our first response is to ask for a photo, our second response is to assess honestly, and our third response is to fix what is ours to fix. We do not argue about the boundary between workmanship and wear. Where we are wrong, we say so, and where the client is wrong, we explain. That is the entire process, and it is the reason the workshop has survived on referrals for fourteen years.

What we ask from you: Check the item on delivery. If something does not look right on the day, tell us on the same WhatsApp thread within a few hours of delivery so we can compare the delivered item against the collection photos we took. If the issue is on our side, we correct it immediately. The earlier you flag something, the easier it is to resolve, and the collection photo we took at pickup is the reference we compare against.

Warranty FAQs

Ten questions about how the FitFix warranty works. Every answer matches what you get on WhatsApp.

What does the FitFix warranty cover?

The FitFix warranty covers workmanship on any alteration, repair or restoration completed at our Industrial Area workshop in Nairobi. If a seam opens, a stitch fails, a zip breaks at a point away from the slider, a buckle comes loose from its fold, or a repair fails within 14 days of delivery, we correct it at no cost. The warranty is limited to the work we did, on the specific item we worked on, and it does not extend to other parts of the garment or item.

How long is the FitFix warranty?

Fourteen days from the date of delivery for workmanship on all alterations, repairs and restorations. This is the standard warranty period for every job. For certain services, such as specific resoling jobs on stitched leather soles and specific buckle replacement jobs on heavy belts, a longer warranty may be confirmed in writing at the time of the job. If a specific job carries an extended warranty, that is noted on the delivery receipt and on the WhatsApp thread for that job.

How do I make a warranty claim with FitFix?

Send a WhatsApp message to 0705 728 896 within 14 days of delivery with your name, the date you received the item, a description of the issue and, where possible, a photo of the problem. David assesses the claim, tells you honestly whether it falls within the warranty, and either confirms the correction at no cost or explains the position. Where the correction is covered, we collect the item free of charge and return it free of charge once corrected.

What is not covered by the FitFix warranty?

The warranty does not cover normal wear and tear, damage caused by use of the item in a way that was not appropriate for its design, damage caused by contact with chemicals, solvents, extreme heat or prolonged soaking, changes in the wearer's measurements after the alteration was completed, and any repair or alteration that was subsequently carried out by another workshop. A trouser hem that frays after six months of daily wear is normal wear. A suit sleeve that pulls apart at the seam a week after delivery is workmanship and is covered.

Do you offer refunds if a job is not done correctly?

FitFix does not offer refunds on completed alteration or repair work because the work itself cannot be returned once it has been carried out on a garment or leather good. If a job has not been done correctly, we fix it at no cost within the 14-day warranty period. If the item is beyond correction, we assess it individually and offer a fair resolution. Full detail is on the returns and refund policy page.

Does the warranty cover bridal alterations?

Yes. Bridal alterations are covered by the same 14-day workmanship warranty, counted from the final pickup of the gown. Because wedding dates are fixed, we also offer additional support in the immediate run-up to a wedding where a bride notices an issue close to the date, subject to capacity. WhatsApp 0705 728 896 in that situation and we will tell you honestly what we can do.

Does the warranty cover corporate and bulk orders?

Yes. Corporate and bulk orders are covered by the same 14-day workmanship warranty per batch, counted from the date the batch is delivered back to the client. Corporate clients are asked to check the batch on delivery and report any individual piece that falls short. Where a piece falls within the warranty, we correct it at no cost on the next scheduled pickup or on a dedicated pickup if needed.

What if a seam or a stitch fails after 14 days?

Tell us anyway. Even after the 14-day warranty period, if a seam we stitched fails in a way that suggests a workmanship problem rather than normal wear, we assess the item, tell you honestly what happened and offer a fair price to correct the issue. We do not hide behind the warranty period if the failure is clearly our work. Where the failure is normal wear, we say so, and if the garment or item needs a new repair, we quote accordingly.

Can the warranty be transferred if I give the item to someone else?

Yes, in most cases. If you give an altered or repaired item to a family member or a friend within the 14-day warranty period, the warranty transfers with the item. Tell us who now holds the item and how to reach them, and we will handle the claim with them directly. After the 14-day period, the warranty has ended and any further work would be quoted as a new job.

Does the warranty apply to upcountry and courier clients?

Yes. The same 14-day workmanship warranty applies to upcountry and international clients who send items to us by courier. The 14-day period starts on the day the courier delivers the finished item back to you. Where a claim is made within the warranty period, we correct the work at no cost. Courier costs for shipping the item back to us and returning it to you are at your expense for upcountry clients, as with any other job.

Maswali ya Kiswahili

Warranty ya FitFix inashughulikia nini?: Inashughulikia workmanship — kama mshono tunayoshona umefunguka, zip tunayoweka imeharibika mbali na slider, buckle tunayoweka imekwenda loose, au kazi yetu imeshindwa ndani ya siku 14 baada ya kukabidhi. Tunarekebisha bila malipo.
Warranty ni siku ngapi?: Siku 14 kuanzia tarehe ya kukabidhi kwako. Kwa kazi maalum kama resoling ya ngozi ya stitched na buckle kubwa, warranty inaweza kuwa ndefu zaidi na tunaandika hiyo kwenye risiti na WhatsApp thread.
Nawezaje kufanya claim ya warranty?: Tuma WhatsApp 0705 728 896 ndani ya siku 14 baada ya kupokea kitu, na jina lako, tarehe ya kupokea, maelezo ya tatizo na picha kama unayo. Tunakuja kuchukua bure, tunarekebisha na kurudisha bure.
Kama tatizo linatokana na uchakavu si kazi yetu?: Tunakuambia ukweli. Kama ni uchakavu wa kawaida au uharibifu uliosababishwa na mtumiaji, tunatoa bei ya haki ya kurekebisha. Hatuwezi kudai ni warranty wakati tatizo si workmanship yetu.
Warranty inashughulikia harusi na kampuni?: Ndiyo. Bridal na wedding dress ina warranty ya siku 14 kuanzia final pickup. Corporate batch ina warranty ya siku 14 kuanzia batch delivery. Tunatengeneza bila malipo kama tatizo ni workmanship.

Long-Tail Questions About the FitFix Warranty

These are the exact questions people ask on WhatsApp and Google about the warranty before booking a job.

Where can I find a tailor in Nairobi that offers a warranty on alterations and repairs?

FitFix offers a 14-day workmanship warranty on every alteration, repair and restoration completed at our Industrial Area workshop, with free collection and return on any covered correction. WhatsApp 0705 728 896 for detail.

How long is the warranty on a FitFix suit alteration in Nairobi?

Suit alterations at FitFix carry a 14-day workmanship warranty from the date of delivery back to you. Where a seam, stitch or hardware failure occurs within that period and is our workmanship, we correct it at no cost. WhatsApp 0705 728 896.

Does FitFix offer a warranty on leather jacket repair including zip replacement and relining?

FitFix leather jacket repair carries a 14-day workmanship warranty on zips, relining, cuffs, collars and resizing from date of delivery. Where the work fails on our side, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Is there a warranty on shoe resoling and heel replacement from FitFix in Nairobi?

Shoe resoling and heel replacement at FitFix carry a 14-day workmanship warranty from date of delivery. Stitched leather resoles on specific jobs may carry a longer warranty, confirmed at booking. WhatsApp 0705 728 896 for detail.

What happens if a wedding dress bodice rebuild by FitFix fails before the wedding?

Bridal alterations at FitFix carry a 14-day workmanship warranty from final pickup, with additional support close to the wedding date where capacity allows. WhatsApp 0705 728 896 immediately if an issue arises before the wedding.

Does FitFix offer refunds if a suit alteration does not fit after the work is done?

FitFix does not offer refunds on completed alterations because the work cannot be returned. Where the fit is off because of our workmanship, we correct it at no cost within 14 days of delivery. WhatsApp 0705 728 896 to discuss a specific case.

What is the warranty on a belt resizing or buckle replacement from FitFix?

Belt resizing and buckle replacement at FitFix carry a 14-day workmanship warranty from date of delivery, with certain heavy belt buckle jobs carrying a longer warranty confirmed at booking. WhatsApp 0705 728 896 for detail.

Can I make a warranty claim for a bridesmaid dress alteration in Nairobi after the wedding?

FitFix bridesmaid dress alterations carry a 14-day workmanship warranty from the date of delivery, which is usually before the wedding. If a workmanship failure is found after the wedding within the 14-day window, we correct it. WhatsApp 0705 728 896.

What is the FitFix warranty on a leather bag handle or strap repair in Nairobi?

Bag handle and strap repair at FitFix carries a 14-day workmanship warranty from date of delivery. If a handle or strap we repaired fails because of workmanship, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Does the FitFix warranty cover corporate uniform batches delivered to a Nairobi office?

Corporate batches carry a 14-day workmanship warranty per batch from the date of delivery back to the office. Report any piece within the 14-day period and we correct it on the next scheduled pickup or a dedicated pickup. WhatsApp 0705 728 896.

How do I claim warranty on a shoe resole that has come loose within a week of collection?

WhatsApp 0705 728 896 with a photo of the loose sole and the delivery date. FitFix collects the shoe free, assesses the resole and corrects it at no cost where the failure falls within the 14-day workmanship warranty.

Does FitFix offer warranty on shoe stretching if the leather reverts to its original size?

Shoe stretching at FitFix carries a 14-day warranty covering reversion of the stretch where the leather has not been exposed to extreme conditions after delivery. WhatsApp 0705 728 896 with photos if the stretch has not held.

Is the FitFix warranty the same for walk-in clients and free pickup clients?

Yes. The 14-day workmanship warranty applies to every job completed at FitFix regardless of whether the item was collected on a free pickup, dropped off in person or shipped by courier. WhatsApp 0705 728 896 for detail.

What is the warranty on a wallet repair from FitFix if the fold splits again?

Wallet fold repair at FitFix carries a 14-day workmanship warranty from date of delivery. If the reinforced fold splits again within that period because of workmanship, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Can I claim warranty on a FitFix job if I moved to another Nairobi estate since the delivery?

Yes. The 14-day warranty is not limited to your original estate. If you have moved within the Nairobi ring, we collect and return from your new address free of charge for any covered correction. WhatsApp 0705 728 896 with your new location.

What happens if a FitFix leather jacket relining starts to separate at the neckline after delivery?

WhatsApp 0705 728 896 with a photo of the separation and the delivery date. If the separation is workmanship within the 14-day window, we collect the jacket free, correct the lining and return it free of charge.

Does FitFix offer warranty on bridal corsetry installation if a bone works loose?

Bridal corsetry installation at FitFix carries a 14-day workmanship warranty from final pickup. If a bone works loose because of workmanship, we correct it at no cost, with additional support close to the wedding date where capacity allows. WhatsApp 0705 728 896.

What is the warranty on FitFix suit shoulder reduction or jacket lengthening?

Suit shoulder reduction and jacket lengthening at FitFix carry a 14-day workmanship warranty from date of delivery. Where the sleeve head or hem fails because of workmanship, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Can I claim warranty on a FitFix job if I did not pay by M-Pesa?

Yes. The 14-day warranty applies regardless of how the job was paid — M-Pesa, cash, KES bank transfer, or foreign currency bank transfer for diplomatic and expatriate clients. The payment method does not affect the warranty. WhatsApp 0705 728 896.

Does the FitFix warranty cover a re-lining job on a coat after the lining has torn through again?

Re-lining jobs at FitFix carry a 14-day workmanship warranty from date of delivery. Where the lining has separated at a seam because of workmanship within that period, we correct it at no cost. WhatsApp 0705 728 896 with photos of the separation.

What is the warranty on FitFix school uniform alterations for parents in Nairobi?

School uniform alterations at FitFix carry a 14-day workmanship warranty from date of delivery. If a hem or seam we stitched fails within that period, we correct it at no cost, with free pickup from any Nairobi estate. WhatsApp 0705 728 896.

Can I claim warranty on a FitFix leather jacket if the redye has worn off within two weeks of delivery?

Leather jacket redyeing at FitFix carries a 14-day workmanship warranty from date of delivery. If the redye wears off within that period because the preparation or application failed, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Does FitFix offer warranty on shoe stitching that has come undone after a resole?

Shoe stitching at FitFix carries a 14-day workmanship warranty from date of delivery. Where stitching we completed has come undone because of workmanship within that period, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Is there a warranty on a FitFix bridal bustle if a hook comes loose at the reception?

FitFix bustle construction carries a 14-day workmanship warranty from final pickup. If a hook comes loose because of workmanship, we correct it at no cost, with additional support close to the wedding date where capacity allows. WhatsApp 0705 728 896.

What is the warranty on FitFix trouser V-joint crotch adjustment?

Trouser V-joint crotch adjustment carries a 14-day workmanship warranty from date of delivery. If the repaired V-joint opens again because of workmanship within that period, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Can I claim warranty on a FitFix job if I am a walk-in client who paid in cash?

Yes. The 14-day warranty applies to every client, whether they paid by cash, M-Pesa or bank transfer, and whether they booked by WhatsApp, called or walked in. WhatsApp 0705 728 896 to open a claim.

Does FitFix offer a warranty on bridesmaid dress bodice adjustment if the seam opens before the wedding?

FitFix bridesmaid dress alterations carry a 14-day workmanship warranty from date of delivery. If a bodice seam we stitched opens before the wedding within the 14-day window, we correct it free of charge. WhatsApp 0705 728 896.

What is the warranty on FitFix leather briefcase repair if a handle comes loose again?

Briefcase repair at FitFix carries a 14-day workmanship warranty from date of delivery. If a handle or strap we fitted comes loose because of workmanship, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Does FitFix offer warranty on suit waist suppression if the jacket pulls at the buttons after delivery?

Suit waist suppression at FitFix carries a 14-day workmanship warranty from date of delivery. If the jacket pulls at the buttons because of the suppression we did, we adjust it at no cost. WhatsApp 0705 728 896 with photos.

Can I claim warranty on a FitFix job that was delivered by courier to Mombasa or Nakuru?

Yes. Upcountry clients who sent items by courier have a 14-day workmanship warranty counted from the day the courier delivers the finished item back to them. Courier costs for shipping the item back are at the client's expense. WhatsApp 0705 728 896.

What is the warranty on FitFix kitenge or African wear alterations if the seam opens after delivery?

Kitenge and African wear alterations at FitFix carry a 14-day workmanship warranty from date of delivery. If a seam we stitched opens within that period, we correct it at no cost. WhatsApp 0705 728 896 with photos.

Everything below helps you understand how FitFix works before committing to a job.

Open a Warranty Claim or Ask a Question

If you have a job that has just been delivered and something does not look right, WhatsApp 0705 728 896 with your name, the date of delivery, a description of the issue and a photo if you have one. If the correction falls within the 14-day workmanship warranty, we collect the item free, correct it at no cost and return it free. If the issue falls outside the warranty, we tell you honestly what happened and quote a fair price to correct it where correction is possible.

If you are considering booking a job and want to understand what the warranty covers before you commit, send the same WhatsApp message with your question and we will reply within the hour during opening hours. There is no charge to ask and no obligation to book afterwards.

FitFix Alterations and Leather Repair is a working workshop in Industrial Area, Nairobi, P.O. Box 6262-00100, handling garment alterations, suit alterations, bespoke tailoring, bridal work, leather repair, shoe repair, bag repair and small leather goods restoration, all under one roof, one pickup and one invoice. Work is done by David Ochieng with fourteen years of experience across Manix Clothing Store City Walk and Italian Mens Wear. Reach us on WhatsApp or by phone at 0705 728 896, by email at davidochieng2345678@gmail.com or hello@fitfixclothesalterations.co.ke, or through the contact page.

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